Cancellation and refunds
Last updated: 2026-10-15
Manage billing and cancellation in the Creem portal opened from your account subscription page. Keep the cancellation confirmation and verify status after synchronization. Closing a page or stopping use does not cancel renewal.
Scheduled cancellation stops the next renewal, with access continuing until the paid period ends unless a refund, dispute or other legitimate restriction applies. Scheduled cancellations can be resumed through Creem; a finally terminated subscription may require a new subscription, with any new charge shown before confirmation.
Cancellation alone does not refund prior payments. Submit a refund request through support with the payment reference and reason, without card details. Requests are reviewed based on the transaction, policies shown at checkout and applicable mandatory rights. There is no automatic promise to approve every request or a guaranteed arrival time.
Refunds and disputes may affect subscription access. Do not assume an automatic prorated refund on a downgrade; review the price and effective date before confirming. If payment fails or an unexpected charge appears, contact support before purchasing again to avoid a duplicate subscription.
For questions, privacy requests or refund requests: Support tickets