Privacy policy
Last updated: 2026-10-15
We process account and contact details, office and team data, properties, clients, requests, appointments and files entered by users, and support messages. Office owners are responsible for informing their clients and establishing an appropriate basis for entering and using their data.
We use data to operate accounts, permissions and subscriptions, provide support and account recovery, protect the service and measure usage. Technical data includes IP addresses, activity times, device type, language and visit information. Private files are not published in property galleries.
We use cookies for sessions, security and language, and local storage for display preferences, registration drafts and some notification settings. Passwords and policy consent are not saved in registration drafts. Purchase consent records the policy version and text, time, language, user if available, IP address and browser information.
Creem processes payment data under its own policies; we do not store full card details. Files may be stored in Cloudflare R2 when enabled, and messages are sent through the email provider configured by the platform administrator. These providers may process data outside your country according to their infrastructure.
Data is retained as needed for service delivery, support, security and applicable obligations. Request access, correction or deletion through support, subject to identity and authorization checks. Some payment or security records may need to be retained, and limited backups may remain during retention cycles. Password recovery links expire and their tokens are stored as hashes. No storage or transmission method guarantees absolute security.
For questions, privacy requests or refund requests: Support tickets